I'm not saying that his words are okay or not insensitive. Sandra is his friend, and while I believe he could have chosen a kinder or more tactful way to voice his opinions, she is a very gracious person and I know for a fact that she is more used to his communication style than any of the rest of us are. While you may have found the need to step up and defend whatever you perceived to need to be defending about Sandra, provoking pierce with insults, which is not progressive, was an inappropriate way to go about it and Sandra clearly did not appreciate your or pierce's aggression. Also, I know what he looks like because I've met him in real life. Sandra, pierce, and I all live in close proximity.