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Also if they actually are serious, you should probably gracefully move on to some other topic. It's not your job to fix everybody, not to mention it is unrealistic to expect people to magically come away happy just because you said "the right thing".
That kind of thing goes beyond etiquette. Practically speaking if you don't know what you're doing you could just make them worse no matter how polite you think you are. If you don't know how to handle it then you're probably not even equipped to handle it in the first place.
Thanks. I don't try to fix anyone. I don't expect to be able to make people happy by saying the right thing. I just seek to put people at ease in the social setting, have a rewarding interaction, and come away from the interaction with a good, mutually satisfying feeling about it. I think those sorts of goals definitely fall within the sphere of etiquette.
I don't make any claims about whether or not I am an expert, or whether or not I can ever be an expert at handling certain things. I don't know whether I will make things better or worse, I just seek to do my best. I only seek to improve my ways of handling things that I value. For some reasons, these situations seem to be coming up for me in my professional interactions with others, and I'm unsure of how to handle them. That is why I made this post, just because I seek to improve my performance in handling these situations.