I do not think that there are good or bad people.
There are certainly actions that people can take that are inconveniencing to others. There can certainly be "malicious intent", but perhaps they just dont empathize as much, or they have deep-set feelings of anger or whatever from being hurt in the past or from a certain type of thinking which causes them to think they should take that action. Why should people care about others, and why are people that don't deemed as "bad"? Objects like the sun and rain don't care about others, but they aren't bad. Of course, they aren't sentient either, but even others humans we only label them as sentient, and we expect them to be sentient as we know it, when really, they could just see things in a different way.